Position
Junior Associate – Smart Building Solutions (IOT)
Description

For one of its clients – an international player engaged in the manufacture of electrical devices and sale of related services – Artemys is looking for recent graduates for the position of Junior Associate for Smart Building Solutions (IOT), who are ready to learn, try and grow.

Location: Flemish Brabant

As Junior Associate for Smart Building Solutions (IOT), you will attend a one-year Young Graduate Programme, which offers you an opportunity to embark on a journey of continuous learning while gaining work experience and growing professionally.

The Young Graduate Programme allows you to work and learn at the same time. In other words, you will do an internal internship in one of the company’s departments, during which you will be entrusted with strategically important projects. You will work on these projects as part of a team, and company management will be your mentors. In addition, you will have regular training sessions, remote and face-to-face, that will help you develop both soft and hard skills.

By the end of the Young Graduate Programme, you will:

• Touch and try out different activities
• Choose and build your own career path within the company
• Embrace company core values: Audacity, Customer Focus, Ownership & Responsibility, Everyday Learning, and Diversity

Responsibilities

As Junior Associate for Smart Building Solutions (IOT), your role will be to:

• Provide support to our ecoXpert partners in integrating our Smart Building Solutions
• Work with the sales team to help them promote our Smart Building Automation products (software, controllers, touchscreens, sensors & actuators, …)
• Understand key needs and requirements of each Smart Building project; help define technical solutions for complex and integrated project opportunities
• Understand and identify technical risks and help optimise the overall technical solution offer
• Prepare comprehensive technical proposals and related documentation

Your key responsibilities will be to:

• Promote the Smart Building Solutions
• Create architecture and prescription documents
• Follow up on the programming phase in order to deliver good quality of products and services and secure accurate application of standards & solutions
• Follow up on the commissioning phase and perform final quality audit
• Handle incoming phone calls and e-mail correspondence, and prioritise customer support needs
• Resolve network issues and product compatibility issues
• Escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to clients and partners
• Ensure that all questions (Support Requests, opportunities, issues…) are properly logged in CRM
• Do the follow-up with clients and partners to ensure their applications are fully functional after troubleshooting
• Maintain strong and friendly client relationships
• Develop an expertise in integrated Building Management Systems (BMS) and solutions (an integrated BMS comprises HVAC, lighting, fire, security, and uses fieldbuses as BACNet or KNX, API’s or webservices)

Qualifications

• Strong technical background – Bachelor’s Degree in an engineering discipline
• Good knowledge of IT networks and cybersecurity
• Good understanding of automation products (controllers, touchscreens, variable speed drives)
• Excellent problem-solving and communication skills
• Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently
• Strong verbal and written communication skills are required
• Flair for and understanding of customer support issues
• Flexibility and ability to learn quickly
• Proven ability to work towards individual and team goals
• Fluency in Dutch; good knowledge of French and English

Job Benefits

• A full-time employment contract
• A full compensation package with a range of benefits, including a company car
• An opportunity for personal growth and development while working as part of a dynamic team in a fast growing and challenging business domain

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Position: Junior Associate – Smart Building Solutions (IOT)

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Employment Type
Permanent contract
Duration of employment
Undetermined
Date posted
9 August 2021
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