Planning Coordinator for Technical Services

For one of its clients – an international player engaged in the manufacture of electrical devices and sale of related services, who is willing to generate business growth in Belgium – Artemys is looking for a Planning Coordinator for Technical Services, able to organize and plan the activities of a team of electro-mechanical technicians.


As a planner and coordinator, you will become a strategic member of the back-office team within an international manufacturing company. This global player, historically well-established on the Belgian market, is currently sustaining its growth through the development of service-related and project management offers. You will thus be responsible for the following tasks:

• Plan the execution of electro-mechanical operations performed by multiple qualified technicians within customer environment
• Interact with clients (via phone) in order to determine the scope of work for the technicians and schedule the necessary resources (equipment/outage) with customer
• Optimize travel for technicians’ visits by trending and prediction
• Optimize scheduling of visits on the same/close customer site and balance visits between urgencies and planned activities
• Provide remote support to technicians
• Order spare parts, material and subcontracting needed for the intervention
• Manage all notifications of interventions to the clients (rescheduling, confirmations, deliveries, etc.)
• Share your observations and inputs about operational Efficiency & Process Improvement.
• Ensure 100% safety for the field technicians
• Support the company’s customer care center and inside services in their requests to provide appropriate information
• Attend and participate in regular review meetings with operations and sales teams
• Maintain a continuous reporting of your activities via the company’s tools


• You have experience in coordination, planning or administration, ideally within a company offering technical services
• You master MS Office Applications
• You are effective in Report Writing
• You have excellent analytical skills, you are a self-starter and a quick learner, and you have good public speaking and interpersonal skills
• You have the capability to deal with an intense workload
• You are willing to join an international group giving a strong autonomy to its Belgian entity
• You have outstanding communication and organizational skills
• You have a relevant degree
• You speak French fluently, and you have a basic knowledge of Dutch

Job Benefits

• A strategic function within an international key player in the field of Energy Efficiency, which provides continuous learning and development opportunities and access to internal mobility program
• A full and competitive compensations package with a wide range of advantages, such as: attractive salary, insurances, bonus system, meal vouchers

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Position: Planning Coordinator for Technical Services

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Employment Type
Permanent contract
Energy and automation
Job Location
Date posted
28 June 2021

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